Refund & Returns Policy for Tato’s Pizzas

At Tato’s Pizzas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process. Please read the following policy for more information on how to return products and request refunds.

1. Eligibility for Returns:

  • 30-day return policy: We accept returns for most products within 30 days from the date of purchase.
  • Items must be unused, unworn, and in original condition with all packaging intact.
  • Custom or personalized items are not eligible for returns unless they are defective or damaged.

2. How to Return an Item:

  • To initiate a return, please contact our customer service team at contact@tatospizzas or call 815-242-3852.
  • Once we confirm your return request, you will be provided with a Return Merchandise Authorization (RMA) number and instructions for returning the product.
  • Please securely pack the item(s) and return them to the following address:
    • Tato’s Pizzas Returns Department
    • 3541 Emeral Dreams Drive, Rockford, Illinois, United States

3. Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect items).
  • We recommend using a trackable shipping service or purchasing shipping insurance for your return. We cannot guarantee that we will receive your returned item without tracking.

4. Refund Process:

  • Once we receive the returned item and confirm its condition, we will process your refund to the original payment method.
  • Refunds are processed within 7-10 business days of receiving the returned item.
  • Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges:

  • If you wish to exchange an item for a different size, style, or color, please contact our customer service team.
  • Exchanges will be processed once the returned item is received and inspected for eligibility.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at contact@tatospizzas or call 815-242-3852 within 7 days of receiving your order.
  • We will offer a full refund or replacement at no additional cost, depending on your preference.
  • Please provide photos of the damage or defect to help us process the return faster.

7. Non-returnable Items: The following items are non-returnable:

  • Gift cards
  • Custom-made or personalized products (unless defective)
  • Items marked as final sale or non-returnable on our website

8. Contact Us: If you have any questions regarding returns, exchanges, or refunds, please contact our customer service team:

  • Email: contact@tatospizzas
  • Phone: 815-242-3852
  • Address: 3541 Emeral Dreams Drive, Rockford, Illinois, United States

Thank you for shopping at Tato’s Pizzas! We strive to provide you with the best products and excellent customer service.