Delivery Policy for Tato’s Pizzas

At Tato’s Pizzas, we strive to provide our customers with a seamless and reliable delivery experience. Please review the following delivery policy for information about shipping, delivery times, and other important details.

1. Processing Time:

  • All orders are processed within 1-2 business days from the time payment is confirmed. Orders placed on weekends or public holidays will be processed the next business day.
  • If there are any delays in processing your order, we will notify you via email or phone.

2. Shipping Methods: We offer various shipping options to suit your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Overnight Shipping: Next business day delivery for urgent orders.

Shipping charges are calculated at checkout based on the size, weight, and destination of your order.

3. Shipping Charges:

  • Shipping costs are determined by the weight and dimensions of your order, as well as the delivery location. You will see the shipping fees calculated during the checkout process.
  • We also offer free shipping promotions on certain items or orders. Please check the website for any current offers.

4. Delivery Timeframes:

  • Domestic Orders (United States): Delivery time usually ranges from 3-7 business days depending on the shipping method chosen at checkout.
  • International Orders: International delivery can take 7-14 business days, depending on the country and shipping service.

Please note that delivery times are estimates, and actual delivery may vary due to factors such as carrier delays, customs processing (for international orders), or weather disruptions.

5. Tracking Your Order:

  • Once your order has been shipped, you will receive an email with tracking information so you can monitor your package’s progress.
  • You can use the provided tracking number to check the delivery status on the shipping carrier’s website.

6. Shipping Restrictions:

  • We currently ship to most domestic and international locations. However, some countries or regions may have restrictions or limitations, and we may not be able to ship to those areas.
  • If you are unsure whether we can ship to your location, please contact our customer service team at contact@tatospizzas for clarification.

7. Customs and Duties (For International Orders):

  • For international orders, customs duties, taxes, or fees may apply upon delivery. These fees are the responsibility of the customer and are not included in the price of the product or shipping charges.
  • Please check with your local customs office to find out if there are any additional charges.

8. Order Issues:

  • If your order is delayed, damaged, or lost during transit, please contact our customer support team at contact@tatospizzas or call 815-242-3852. We will assist you in resolving the issue, including offering a refund or replacement when appropriate.

9. Undeliverable Packages:

  • If a package is returned to us as undeliverable due to an incorrect or incomplete address, failure to claim the package from customs, or other delivery issues, the customer may be responsible for the additional shipping fees to resend the order.
  • Please make sure that the shipping address provided during checkout is correct and complete.

10. Contact Us: If you have any questions about shipping or delivery, please feel free to contact us:

  • Email: contact@tatospizzas
  • Phone: 815-242-3852
  • Address: 3541 Emeral Dreams Drive, Rockford, Illinois, United States

Thank you for shopping with Tato’s Pizzas! We are committed to ensuring your order reaches you promptly and in excellent condition.