Delivery Policy for Tatospizzas
Effective Date: April 3, 2025
At Tatospizzas, we are committed to providing a smooth and timely delivery experience. Our Delivery Policy outlines the shipping process, fees, and terms regarding the delivery of products purchased on our website. Whether you’re ordering a special gift or your favorite accessory, we ensure your items are delivered promptly and safely. By making a purchase, you agree to the terms outlined in this Delivery Policy.
1. General Delivery Information
We offer delivery services for both domestic and international orders. The exact delivery time may vary depending on the destination, the shipping method selected, and the availability of items. We are committed to delivering your order efficiently and cost-effectively.
Domestic Shipping: We ship within the United States, including Alaska and Hawaii.
International Shipping: We also ship to select countries. If your country is not listed during checkout, please contact our customer support team for more information on international shipping availability.
2. Shipping Methods
Tatospizzas offers various shipping methods to meet our customers’ needs. Shipping options depend on the size, weight, and destination of your order.
Standard Shipping: Typically takes 5-7 business days for delivery, depending on the destination. This is the most economical option for domestic shipments.
Expedited Shipping: If you need your order faster, expedited shipping typically takes 2-3 business days.
Overnight Shipping: For urgent orders, overnight shipping ensures your items arrive the next business day.
Please note that all shipping times are estimates, and we are not responsible for delays caused by external factors such as weather, customs, or issues with the shipping carrier.
3. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. The shipping cost will be displayed at checkout before confirming your order.
Free Shipping: We offer free standard shipping on all orders within the United States over a specified minimum order amount. Please check our website for current promotions.
International Shipping Fees: International shipping fees will vary based on the destination country and selected shipping method. Customs duties and taxes are the responsibility of the customer.
4. Order Processing Time
Processing Time: Orders are typically processed within 1-2 business days after receipt of payment. Orders placed on weekends or holidays will be processed on the next business day.
Delayed Orders: In some cases, delays may occur due to high order volumes, holidays, or unforeseen circumstances. If your order is delayed beyond the standard processing time, we will notify you with an updated expected delivery date.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number. You can track your order by entering the tracking number on our website or visiting the carrier’s website directly.
Tracking Issues: If you experience any issues with tracking your order, please contact our customer service team for assistance.
6. Shipping Restrictions
P.O. Boxes: We do not ship to P.O. Boxes or similar delivery addresses. Please provide a valid physical address for your shipment.
International Shipping Restrictions: Certain countries may have restrictions on the import of certain products. If we cannot ship to your location, we will notify you and offer a full refund or alternative shipping options.
7. International Delivery
Tatospizzas ships internationally to select countries. As an international customer, you are responsible for any customs duties, taxes, or fees applied by your country’s government. These charges are not included in the item price and are payable upon delivery.
Customs and Import Duties: Customs policies vary by country, and Tatospizzas is not responsible for customs delays or fees. We recommend contacting your local customs office for additional information before placing an order.
Delivery Time: International orders may take 7-21 business days, depending on the destination, customs processing, and shipping carrier.
8. Lost or Damaged Items
We take great care in packaging and shipping your items. If your order is lost or damaged during transit, please follow the steps below:
Lost Packages: If your package does not arrive within the estimated delivery time, please contact us at contact@tatospizzas.com. We will investigate and work with the carrier to locate your package.
Damaged Items: If your items arrive damaged, report the issue within 7 days of receiving the shipment. Include photos of the damage and packaging, and we will arrange for a replacement or refund per our Return Policy.
9. Delivery Address
Please ensure you provide an accurate and complete delivery address during checkout. We are not responsible for delays, lost shipments, or incorrect deliveries due to incomplete or incorrect address information. If your address is incorrect, please contact us immediately to correct it before shipment.
10. Order Refusals
If a delivery cannot be completed due to customer refusal to accept the package, the customer is responsible for any additional fees or charges, including return shipping costs. If the package is returned, we will issue a refund minus shipping costs.
11. Changes to Shipping Terms
Tatospizzas reserves the right to modify or update this Delivery Policy at any time. Any changes will be posted with an updated Effective Date. We encourage you to review this policy regularly to stay informed about any updates.
12. Contact Us
If you have any questions or need assistance with your delivery, please contact our customer service team:
Email: contact@tatospizzas.com
Phone: 815-242-3852
Address: 3541 Emeral Dreams Drive, Rockford, Illinois, United States
Customer service is available Monday through Friday, 9 AM to 5 PM (CST). We aim to respond to all inquiries within 24 hours during business days.