Refund & Returns Policy for Tatospizzas
Effective Date: April 3, 2025
At Tatospizzas, customer satisfaction is our top priority. If you are not completely satisfied with your order, our Refund & Returns Policy provides clear guidelines for returning products and requesting refunds. This policy ensures a smooth and transparent process for you. By purchasing from us, you agree to the terms outlined in this policy.
1. General Return Policy
We want you to be happy with your purchase. If you’re not fully satisfied, you may return your item within 30 days from the date of delivery for a full refund or exchange, subject to the following conditions:
The product must be in its original, unused condition and in its original packaging.
Proof of purchase (order number, receipt, or invoice) is required for all returns and exchanges.
The customer is responsible for return shipping costs unless the return is due to an error by Tatospizzas (e.g., wrong item shipped).
2. Eligibility for Returns
Some products are non-returnable or non-refundable under specific circumstances:
Custom or Personalized Items: Customized or personalized products cannot be returned or refunded unless they are defective or damaged.
Damaged or Defective Items: If your product is damaged or defective upon arrival, please contact us within 7 days. We will arrange a return and issue a full refund or send a replacement at no additional cost.
Sale or Clearance Items: Products marked as Final Sale or purchased under promotional offers (e.g., “Buy One Get One Free”) are not eligible for return.
3. How to Return an Item
Returning a product is simple. Just follow these steps:
Contact Us: Email us at contact@tatospizzas.com or call 815-242-3852. Include your order number, the item(s) you wish to return, and the reason for the return.
Receive Return Instructions: After receiving your request, we will provide return instructions and the return address. If the return is due to our mistake, we will send you a prepaid return shipping label.
Prepare the Item for Return: Carefully repackage the product in its original packaging, ensuring it is undamaged and includes all accessories, labels, and manuals.
Ship the Item: Return the product as per the instructions provided and retain the tracking number for your records.
4. Refund Process
Once we receive your returned item, we will process your refund within 7 to 14 business days. Refunds will be credited to the original payment method. Please note that the refund may take additional time to appear in your account, depending on your payment provider or bank.
Full Refund: If the return meets all conditions (returned within 30 days, unused, in original packaging), a full refund will be issued, excluding return shipping costs (unless the error was on our part).
Partial Refund: If the item is returned in a condition other than what was originally received (e.g., opened, damaged, or used), we may issue a partial refund based on the item’s condition.
Non-Refundable Items: Products that do not meet return criteria (e.g., custom items, final sale items) will not be refunded. The item will be returned to you at your expense.
5. Exchanges
Exchanges are available for products that are eligible for returns. If you wish to exchange an item for a different size, color, or product, follow the return process and indicate that you’d prefer an exchange instead of a refund.
Availability: Exchanges are subject to stock availability. If the item you wish to exchange for is unavailable, a refund will be issued.
Shipping: If the exchange is due to our mistake (e.g., incorrect item shipped), we will cover return shipping costs. If the exchange is due to a change of mind, you will be responsible for return shipping.
6. Return Shipping Costs
Customer Responsibility: If you are returning an item for reasons other than being defective or an error on our part, you are responsible for the return shipping costs.
Our Responsibility: If the return is due to an error made by Tatospizzas (e.g., incorrect item shipped, defective product), we will cover return shipping costs and provide a prepaid shipping label.
7. Late Returns
If you request a return after 30 days from the delivery date, we may still consider it on a case-by-case basis. Contact us promptly if you need to return an item beyond the standard return window. Returns requested after 30 days may not be eligible for a full refund.
8. Refunds for Gift Purchases
If you received an item as a gift and wish to return it, you will receive a gift credit for the value of the returned item, rather than a cash refund. The credit can be applied to future purchases at Tatospizzas.
9. Customer Support
Our customer support team is here to help with any questions or concerns about your return or refund. Feel free to reach out to us:
Email: contact@tatospizzas.com
Phone: 815-242-3852
Address: 3541 Emeral Dreams Drive, Rockford, Illinois, United States
10. Changes to This Policy
Tatospizzas reserves the right to modify or update this Refund & Returns Policy at any time. All changes will be reflected on this page with an updated Effective Date. We encourage you to check this page periodically for updates.
By making a purchase, you agree to abide by this Refund & Returns Policy. We aim to make your shopping experience at Tatospizzas as smooth as possible and are committed to your satisfaction.