Refund and Return Policy
Effective Date: February 15, 2025

At TATOS PIZZAS, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our Refund and Return Policy below.

1. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in its original condition with tags and packaging intact.

  • The request is made within 30 days of receiving the item.

  • The product was received damaged, defective, or incorrect.

2. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized items.

  • Gift cards or promotional items.

  • Items that have been worn, washed, or altered.

  • Any item returned after 30 days of receipt.

3. Refund Process

If your return is approved, your refund will be processed as follows:

  • Refunds are issued to the original payment method within 7-10 business days after approval.

  • Shipping fees are non-refundable unless the return is due to an error on our part.

  • If your refund is delayed, please check with your bank or payment provider.

4. How to Initiate a Return

To request a return, follow these steps:

  1. Contact us at contact@tatospizzas.com with your order number and reason for return.

  2. We will review your request and provide a return authorization if eligible.

  3. Ship the item back to our return address provided in the authorization email.

  4. Once received and inspected, we will process your refund or exchange.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 30 days of receiving your item.

6. Return Shipping Costs

  • If the return is due to an error on our part (e.g., wrong item shipped or defective product), we will cover return shipping costs.

  • For all other returns, the customer is responsible for return shipping expenses.

7. Contact Us

If you have any questions or need assistance with a return, please contact us:

📍 Address: 3541 Emeral Dreams Drive, Illinois, Rockford, United States
📞 Phone: 815-242-3852
📧 Email: contact@tatospizzas.com
🌐 Website: https://tatospizzas.com/